Term and Conditions

1.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms.

1.2 Intellectual Property Rights

All content on the Site, including text, graphics, logos, images, and product descriptions, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

When using our Site, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Not use the Site for any unlawful purpose or in any way that could damage the Site or our business
• Not attempt to gain unauthorized access to any part of the Site or our systems
• Not interfere with the proper working of the Site

2.1 Product Descriptions

We offer high-quality hardware products including but not limited to:

• Bath Hardware & Accessories
• Cabinet & Drawer Hardware
• Padlocks & Key Cables
• Safes
• Screening & Accessories
• Specialty Door Hardware
• Window Hardware

We make every effort to display product colors and features as accurately as possible, but actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Services

Our services include worldwide shipping (excluding certain Asian countries and remote areas) and customer support for product inquiries and order assistance.

3.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability or errors in product or pricing information.

3.2 Pricing

All prices are in US dollars and are subject to change without notice. We are not responsible for typographical errors in pricing.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent and warrant that you have the legal right to use any payment method you provide.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

4.1 Shipping Options

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders of $50 or more via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary depending on destination and customs processing.

4.2 Shipping Restrictions

We do not ship to certain Asian countries and remote areas. You are responsible for any customs duties, taxes, or fees imposed by your country.

4.3 Delivery Issues

You must inspect your order upon receipt and notify us within 15 days of delivery if there are any issues with damaged or defective items.

5.1 Return Policy

We offer returns and exchanges for most items within 15 days of delivery, provided:

• The item is in its original condition – unused, uninstalled, and with all original packaging and tags
• You provide proof of purchase (order number or receipt)

5.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Padlocks & Key Cables (for security reasons, once opened)
• Safes (due to their size, weight, and security nature)
• Specialty Door Hardware (custom or special order items)
• Any item that shows signs of installation, use, or damage

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) number
2. Securely package the item(s) in the original packaging with all accessories and clearly mark the RMA number
3. Ship your return to: GENEI Hardware Shop Returns, 323 Lauren Drive, Tomah, US 54660

You are responsible for return shipping costs unless the return is due to our error.

5.4 Refund Processing

Refunds will be issued to your original payment method within 3-5 business days after we receive your return. It may take an additional 5-10 business days for the refund to appear in your account.

To the fullest extent permitted by law, GENEI Hardware Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site or our products.

Our total liability for any claim related to the Site or products shall not exceed the amount you paid for the product giving rise to the claim.

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law provisions.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.

For questions about these Terms or our products, please contact us:

Email: [email protected]
Address: 323 Lauren Drive, Tomah, US 54660