Privacy Policy

Last Updated: [Insert Date]

At GENEI Hardware Shop (“we,” “us,” or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website geneihardware.com or make purchases from our online store. By accessing our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through PCI-DSS compliant systems), PayPal information (note: we do not store full payment details)
• Account Information: Username, password (hashed), purchase history, preferences

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring website
• Commercial Data: Products viewed, cart contents, purchase history (aggregated)

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders for hardware products (safes, door hardware, cabinet hardware, etc.)
• Provide customer support and respond to inquiries
• Improve our website functionality and user experience
• Send order confirmations, shipping notifications, and service-related communications
• Conduct security and fraud prevention measures (especially important for our security product lines)
• Analyze site usage to optimize our product offerings for contractors, businesses, and homeowners
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: With trusted third parties who assist in operations (payment processors, shipping carriers, IT services) under strict confidentiality agreements
• Legal Compliance: When required by law or to protect our rights, such as fraud investigations or safety concerns (particularly relevant for our security product customers)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Storage and Security

We implement robust security measures appropriate for a hardware retailer specializing in security products:

• PCI-DSS compliance for all payment processing
• 256-bit SSL encryption for all data transmissions
• Regular security audits and vulnerability testing
• Limited employee access to personal data
• Secure destruction of data when no longer needed

While we take reasonable precautions, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor their accounts.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications (transactional messages will continue)
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Necessary for site functionality (shopping cart, checkout process)
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences (language, currency)
• Marketing Cookies: Show relevant ads (you may opt-out)

Most browsers allow you to control cookies through their settings. However, disabling essential cookies may impact your shopping experience.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect changes. We encourage you to review this policy occasionally.

10. Contact Us